diff --git a/services/web/app/src/Features/Subscription/SubscriptionViewModelBuilder.js b/services/web/app/src/Features/Subscription/SubscriptionViewModelBuilder.js
index 25963d5828..84cd2e9985 100644
--- a/services/web/app/src/Features/Subscription/SubscriptionViewModelBuilder.js
+++ b/services/web/app/src/Features/Subscription/SubscriptionViewModelBuilder.js
@@ -352,6 +352,7 @@ async function getBestSubscription(user) {
   ])
   if (
     individualSubscription &&
+    !individualSubscription.customAccount &&
     individualSubscription.recurlySubscription_id &&
     !individualSubscription.recurly?.state
   ) {