diff --git a/services/web/app/src/Features/Project/ProjectGetter.js b/services/web/app/src/Features/Project/ProjectGetter.js
index a950160fe8..b5655a8ef5 100644
--- a/services/web/app/src/Features/Project/ProjectGetter.js
+++ b/services/web/app/src/Features/Project/ProjectGetter.js
@@ -14,6 +14,7 @@
  * Full docs: https://github.com/decaffeinate/decaffeinate/blob/master/docs/suggestions.md
  */
 const { db, ObjectId } = require('../../infrastructure/mongodb')
+const { ObjectId: MongooseObjectId } = require('mongoose').mongo
 const OError = require('@overleaf/o-error')
 const metrics = require('metrics-sharelatex')
 const async = require('async')
@@ -106,6 +107,8 @@ const ProjectGetter = {
       query = { _id: ObjectId(project_id) }
     } else if (project_id instanceof ObjectId) {
       query = { _id: project_id }
+    } else if (project_id instanceof MongooseObjectId) {
+      query = { _id: ObjectId(project_id.toString()) }
     } else if (
       (project_id != null ? project_id.toString().length : undefined) === 24
     ) {
diff --git a/services/web/app/src/Features/User/UserGetter.js b/services/web/app/src/Features/User/UserGetter.js
index a58866d26b..50c9778e1e 100644
--- a/services/web/app/src/Features/User/UserGetter.js
+++ b/services/web/app/src/Features/User/UserGetter.js
@@ -1,4 +1,5 @@
 const { db, ObjectId } = require('../../infrastructure/mongodb')
+const { ObjectId: MongooseObjectId } = require('mongoose').mongo
 const metrics = require('metrics-sharelatex')
 const logger = require('logger-sharelatex')
 const { promisifyAll } = require('../../util/promises')
@@ -154,6 +155,8 @@ function normalizeQuery(query) {
   }
   if (typeof query === 'string') {
     return { _id: ObjectId(query) }
+  } else if (query instanceof MongooseObjectId) {
+    return { _id: ObjectId(query.toString()) }
   } else if (query instanceof ObjectId) {
     return { _id: query }
   } else if (Array.isArray(query)) {
diff --git a/services/web/app/src/Features/User/UserUpdater.js b/services/web/app/src/Features/User/UserUpdater.js
index d4f4ba4000..e99f639f33 100644
--- a/services/web/app/src/Features/User/UserUpdater.js
+++ b/services/web/app/src/Features/User/UserUpdater.js
@@ -1,6 +1,7 @@
 const logger = require('logger-sharelatex')
 const OError = require('@overleaf/o-error')
 const { db, ObjectId } = require('../../infrastructure/mongodb')
+const { ObjectId: MongooseObjectId } = require('mongoose').mongo
 const metrics = require('metrics-sharelatex')
 const async = require('async')
 const { callbackify, promisify } = require('util')
@@ -196,6 +197,8 @@ const UserUpdater = {
       query = { _id: ObjectId(query) }
     } else if (query instanceof ObjectId) {
       query = { _id: query }
+    } else if (query instanceof MongooseObjectId) {
+      query = { _id: ObjectId(query.toString()) }
     } else if (typeof query._id === 'string') {
       query._id = ObjectId(query._id)
     }
diff --git a/services/web/app/src/Features/UserMembership/UserMembershipViewModel.js b/services/web/app/src/Features/UserMembership/UserMembershipViewModel.js
index b6d55d0386..f098613b08 100644
--- a/services/web/app/src/Features/UserMembership/UserMembershipViewModel.js
+++ b/services/web/app/src/Features/UserMembership/UserMembershipViewModel.js
@@ -12,6 +12,7 @@
  */
 let UserMembershipViewModel
 const { ObjectId } = require('mongodb')
+const { ObjectId: MongooseObjectId } = require('mongoose').mongo
 const UserGetter = require('../User/UserGetter')
 
 module.exports = UserMembershipViewModel = {
@@ -27,7 +28,12 @@ module.exports = UserMembershipViewModel = {
     if (callback == null) {
       callback = function(error, viewModel) {}
     }
-    if (!(userOrIdOrEmail instanceof ObjectId)) {
+    if (
+      !(
+        userOrIdOrEmail instanceof ObjectId ||
+        userOrIdOrEmail instanceof MongooseObjectId
+      )
+    ) {
       // userOrIdOrEmail is a user or an email and can be parsed by #build
       return callback(null, UserMembershipViewModel.build(userOrIdOrEmail))
     }