diff --git a/services/web/app/src/Features/Subscription/SubscriptionUpdater.js b/services/web/app/src/Features/Subscription/SubscriptionUpdater.js
index fae13eec00..704335955e 100644
--- a/services/web/app/src/Features/Subscription/SubscriptionUpdater.js
+++ b/services/web/app/src/Features/Subscription/SubscriptionUpdater.js
@@ -11,8 +11,6 @@ const logger = require('@overleaf/logger')
 const Features = require('../../infrastructure/Features')
 const UserAuditLogHandler = require('../User/UserAuditLogHandler')
 const { SSOConfig } = require('../../models/SSOConfig')
-const Modules = require('../../infrastructure/Modules')
-const Settings = require('@overleaf/settings')
 
 /**
  * Change the admin of the given subscription.
@@ -251,29 +249,6 @@ async function _deleteAndReplaceSubscriptionFromRecurly(
   )
 }
 
-async function _notifySupportSubscriptionDeletionSkipped(
-  subscription,
-  recurlySubscription,
-  hasGroupSSOEnabled
-) {
-  const adminUrl = `${Settings.adminUrl + '/admin/user/' + subscription.admin_id}`
-  const groupUrl = `${Settings.adminUrl + '/admin/group/' + subscription._id}`
-  let message = `\n**Recurly account:** <a href="${recurlySubscription?.account?.url}">${recurlySubscription?.account?.url}</a>`
-  message += `\n**Group admin:** <a href="${adminUrl}">${adminUrl}</a>`
-  message += `\n**Group:** <a href="${groupUrl}">${groupUrl}</a>`
-  message += `\n**Managed users enabled:** ${subscription?.managedUsersEnabled}`
-  message += `\n**SSO enabled:** ${hasGroupSSOEnabled}`
-
-  const data = {
-    subject: 'Skipped deleting pro group subscription',
-    inbox: 'support',
-    tags: 'Group subscription',
-    message,
-  }
-
-  await Modules.promises.hooks.fire('sendSupportRequest', data)
-}
-
 async function updateSubscriptionFromRecurly(
   recurlySubscription,
   subscription,
@@ -283,18 +258,6 @@ async function updateSubscriptionFromRecurly(
     const hasManagedUsersFeature =
       Features.hasFeature('saas') && subscription?.managedUsersEnabled
 
-    let hasGroupSSOEnabled = false
-    if (subscription?.ssoConfig) {
-      const ssoConfig = await SSOConfig.findOne({
-        _id: subscription.ssoConfig._id || subscription.ssoConfig,
-      })
-        .lean()
-        .exec()
-      if (ssoConfig.enabled) {
-        hasGroupSSOEnabled = true
-      }
-    }
-
     // If a payment lapses and if the group is managed or has group SSO, as a temporary measure we need to
     // make sure that the group continues as-is and no destructive actions are taken.
     if (hasManagedUsersFeature) {
@@ -302,39 +265,28 @@ async function updateSubscriptionFromRecurly(
         { subscriptionId: subscription._id },
         'expired subscription has managedUsers feature enabled, skipping deletion'
       )
-      try {
-        await _notifySupportSubscriptionDeletionSkipped(
-          subscription,
-          recurlySubscription,
-          hasGroupSSOEnabled
-        )
-      } catch (e) {
-        logger.warn(
-          { subscriptionId: subscription._id },
-          'unable to send notification to support that subscription deletion was skipped'
-        )
-      }
-    } else if (hasGroupSSOEnabled) {
-      logger.warn(
-        { subscriptionId: subscription._id },
-        'expired subscription has groupSSO feature enabled, skipping deletion'
-      )
-      try {
-        await _notifySupportSubscriptionDeletionSkipped(
-          subscription,
-          recurlySubscription,
-          hasGroupSSOEnabled
-        )
-      } catch (e) {
-        logger.warn(
-          { subscriptionId: subscription._id },
-          'unable to send notification to support that subscription deletion was skipped'
-        )
-      }
     } else {
-      await deleteSubscription(subscription, requesterData)
-    }
+      let hasGroupSSOEnabled = false
+      if (subscription?.ssoConfig) {
+        const ssoConfig = await SSOConfig.findOne({
+          _id: subscription.ssoConfig._id || subscription.ssoConfig,
+        })
+          .lean()
+          .exec()
+        if (ssoConfig.enabled) {
+          hasGroupSSOEnabled = true
+        }
+      }
 
+      if (hasGroupSSOEnabled) {
+        logger.warn(
+          { subscriptionId: subscription._id },
+          'expired subscription has groupSSO feature enabled, skipping deletion'
+        )
+      } else {
+        await deleteSubscription(subscription, requesterData)
+      }
+    }
     return
   }
   const updatedPlanCode = recurlySubscription.plan.plan_code
diff --git a/services/web/test/unit/src/Subscription/SubscriptionUpdaterTests.js b/services/web/test/unit/src/Subscription/SubscriptionUpdaterTests.js
index e0e8d666bf..3d8212201f 100644
--- a/services/web/test/unit/src/Subscription/SubscriptionUpdaterTests.js
+++ b/services/web/test/unit/src/Subscription/SubscriptionUpdaterTests.js
@@ -13,9 +13,6 @@ describe('SubscriptionUpdater', function () {
       plan: {
         plan_code: this.recurlyPlan.planCode,
       },
-      account: {
-        url: 'test_url',
-      },
     }
 
     this.adminUser = { _id: (this.adminuser_id = '5208dd34438843e2db000007') }
@@ -29,7 +26,6 @@ describe('SubscriptionUpdater', function () {
       save: sinon.stub().resolves(),
       planCode: 'student_or_something',
       recurlySubscription_id: 'abc123def456fab789',
-      managedUsersEnabled: false,
     }
     this.user_id = this.adminuser_id
 
@@ -124,7 +120,6 @@ describe('SubscriptionUpdater', function () {
           },
         },
       ],
-      adminUrl: 'test_admin_url',
     }
 
     this.UserFeaturesUpdater = {
@@ -182,13 +177,6 @@ describe('SubscriptionUpdater', function () {
         '../Analytics/AnalyticsManager': this.AnalyticsManager,
         '../../infrastructure/Features': this.Features,
         '../User/UserAuditLogHandler': this.UserAuditLogHandler,
-        '../../infrastructure/Modules': (this.Modules = {
-          promises: {
-            hooks: {
-              fire: sinon.stub().resolves(),
-            },
-          },
-        }),
       },
     })
   })
@@ -328,52 +316,6 @@ describe('SubscriptionUpdater', function () {
         {}
       )
       this.SubscriptionModel.deleteOne.should.not.have.been.called
-      const adminUrl = `${this.Settings.adminUrl + '/admin/user/' + this.subscription.admin_id}`
-      const groupUrl = `${this.Settings.adminUrl + '/admin/group/' + this.subscription._id}`
-      let message = `\n**Recurly account:** <a href="${this.recurlySubscription?.account?.url}">${this.recurlySubscription.account?.url}</a>`
-      message += `\n**Group admin:** <a href="${adminUrl}">${adminUrl}</a>`
-      message += `\n**Group:** <a href="${groupUrl}">${groupUrl}</a>`
-      message += `\n**Managed users enabled:** false`
-      message += `\n**SSO enabled:** true`
-      expect(this.Modules.promises.hooks.fire).to.have.been.calledOnce
-      expect(this.Modules.promises.hooks.fire).to.have.been.calledWith(
-        'sendSupportRequest',
-        {
-          subject: 'Skipped deleting pro group subscription',
-          inbox: 'support',
-          tags: 'Group subscription',
-          message,
-        }
-      )
-    })
-
-    it('should not remove the subscription when expired if it has managed users is enabled', async function () {
-      this.Features.hasFeature.withArgs('saas').returns(true)
-      this.subscription.managedUsersEnabled = true
-
-      this.recurlySubscription.state = 'expired'
-      await this.SubscriptionUpdater.promises.updateSubscriptionFromRecurly(
-        this.recurlySubscription,
-        this.subscription,
-        {}
-      )
-      this.SubscriptionModel.deleteOne.should.not.have.been.called
-      const adminUrl = `${this.Settings.adminUrl + '/admin/user/' + this.subscription.admin_id}`
-      const groupUrl = `${this.Settings.adminUrl + '/admin/group/' + this.subscription._id}`
-      let message = `\n**Recurly account:** <a href="${this.recurlySubscription?.account?.url}">${this.recurlySubscription.account?.url}</a>`
-      message += `\n**Group admin:** <a href="${adminUrl}">${adminUrl}</a>`
-      message += `\n**Group:** <a href="${groupUrl}">${groupUrl}</a>`
-      message += `\n**Managed users enabled:** true`
-      message += `\n**SSO enabled:** false`
-      expect(this.Modules.promises.hooks.fire).to.have.been.calledWith(
-        'sendSupportRequest',
-        {
-          subject: 'Skipped deleting pro group subscription',
-          inbox: 'support',
-          tags: 'Group subscription',
-          message,
-        }
-      )
     })
 
     it('should update all the users features', async function () {