diff --git a/services/web/app/src/Features/Subscription/SubscriptionViewModelBuilder.js b/services/web/app/src/Features/Subscription/SubscriptionViewModelBuilder.js
index cd865c65bd..f85c7e1e68 100644
--- a/services/web/app/src/Features/Subscription/SubscriptionViewModelBuilder.js
+++ b/services/web/app/src/Features/Subscription/SubscriptionViewModelBuilder.js
@@ -11,7 +11,11 @@ const _ = require('underscore')
 const async = require('async')
 const SubscriptionHelper = require('./SubscriptionHelper')
 const { promisify } = require('../../util/promises')
-const { InvalidError, NotFoundError } = require('../Errors/Errors')
+const {
+  InvalidError,
+  NotFoundError,
+  V1ConnectionError,
+} = require('../Errors/Errors')
 
 function buildHostedLink(type) {
   return `/user/subscription/recurly/${type}`
@@ -109,7 +113,15 @@ function buildUsersSubscriptionViewModel(user, callback) {
         SubscriptionLocator.getManagedGroupSubscriptions(user, cb)
       },
       currentInstitutionsWithLicence(cb) {
-        InstitutionsGetter.getCurrentInstitutionsWithLicence(user._id, cb)
+        InstitutionsGetter.getCurrentInstitutionsWithLicence(
+          user._id,
+          (error, institutions) => {
+            if (error instanceof V1ConnectionError) {
+              return cb(null, false)
+            }
+            cb(null, institutions)
+          }
+        )
       },
       managedInstitutions(cb) {
         InstitutionsGetter.getManagedInstitutions(user._id, cb)
diff --git a/services/web/app/views/subscriptions/dashboard/_institution_memberships.pug b/services/web/app/views/subscriptions/dashboard/_institution_memberships.pug
index 9556100c51..ea627edc0f 100644
--- a/services/web/app/views/subscriptions/dashboard/_institution_memberships.pug
+++ b/services/web/app/views/subscriptions/dashboard/_institution_memberships.pug
@@ -1,11 +1,15 @@
-each institution in currentInstitutionsWithLicence
-	-hasDisplayedSubscription = true
-	p
-		| You have a
-		|
-		strong(ng-non-bindable) Professional
-		|
-		| #{settings.appName} account as a confirmed member of
-		|
-		strong(ng-non-bindable)= institution.name
-	hr
+if currentInstitutionsWithLicence === false
+	.alert.alert-warning
+		p Sorry, something went wrong. Subscription information related to institutional affiliations may not be displayed. Please try again later.
+else 
+	each institution in currentInstitutionsWithLicence
+		-hasDisplayedSubscription = true
+		p
+			| You have a
+			|
+			strong(ng-non-bindable) Professional
+			|
+			| #{settings.appName} account as a confirmed member of
+			|
+			strong(ng-non-bindable)= institution.name
+		hr